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1. What does Northstar Emblematics do? We sell or provide custom screen printed and embroidered apparel and promotional products. Just about anything you can imagine with a logo on it, can be procured through our company. 2. Who are your customers or what is your niche? The bread and butter of our business is the military, especially the U.S. Navy and Coast Guard. We have a SSAC listing with the U.S. Navy Ship's stores and are a Coast Guard Exchange approved vendor. In the commercial markets, we cater to corporate accounts or privately owned businesses who want to professionally outfit their staff and/or provide a means of marketing their services. We also cater to event marketing and organized sports leagues and teams. 3. What are your minimum orders? Screen print - The minimum order is 36 garments. Better pricing, more color choices and locations are available at higher quantities. Embroidery - Minimum order is only 12 garments with direct embroidery. Promotional Products - Determined by the manufacturer of the product. Some as low as 24, although 72 is a more common quantity. Prices go down as order quantities increase. 4. What is your production time? Under normal circumstances regular production time for apparel is about 2-3 weeks for a reorder. If new art is involved, then 3-4 weeks is more accurate. Most promotional products are also shipped within 3 weeks. Again, if new art is involved 3-4 weeks is more accurate. A few vendors do have longer production times. For a more accurate quote ask you sales representative. 5. What if I need to rush my order? We will do all we can to rush your order if necessary. Some vendors will charge an additional cost for a rush but we do not charge for this type of customer service. We take pride in providing you with experienced, professional, and personal service. 6. What if I need help setting up a design? Our state of the art Graphic Arts department can assist you in creating a design that suits your needs. 7. What type of art files do I need to provide? Our Graphic artists can work with almost any type of file (.jpg, .tiff, .bmp etc.). We can even work from simple hand-drawn sketches. Our Artists will convert it to a format that is required for production. Most vendors require files created in Adobe Illustrator, Corel draw or similar programs. 8. How does the ordering process work? Once you place an order, our Sales Team will compile the
details and instructions for our production staff. You will then receive an order confirmation via email to review
for accuracy. If new artwork is involved,
you will receive an art proof prior to production for your approval. Production does not proceed until the art is
finalized and approved by you.
9. How will I need to pay for my order? New customers will need to complete an information sheet so that our accounting department can enter the correct billing and shipping information into our system. This form will need to be signed by a party in charge or the Commanding Officer if you would like Net 15 day payment terms. (Payment is due 15 days after you order ships.) Otherwise you may pay with a Master Card or Visa. We do not bill the card until your order ships unless otherwise specified. 10. What does FOB Origin mean? FOB stands for Freight on Board and pertains to the shipping terms of your order. FOB Origin means that the customer is responsible for paying the freight from the point of origin to the point of destination. 11. How much does shipping cost? If you need to know shipping costs up front, please contact your sales representative with styles, sizes and quantities and a quote will be prepared for you. 12. Who is my Sales Representative? Please call or email requesting contact information for your area sales representative. 1-360-881-0543 or info@emblematicsco.com |
